FAQ

How to Use

How does Cora work?

Step 0: Begin your Journey

Download the Seltopia App.



Pair your Cora bracelet with the Seltopia app to unlock a low-demand pause in a busy world

Step 1: Get Ready Launch the Seltopia App.

Note: Please ensure NFC is on.

Step 2: Connect Focus on your intention.When promoted, touch and hold your phone near your Cora.

Note: Touch close to where NFC is located on your phone: iPhone: Top edge. Android: Center back/Lower back

iPhone: Use the top edge.Android: Use the center back.


Step 3: Reveal Hold for a moment as Cora reads your frequency. Once the connection is established, your insight will unfold.

Do Cora work with every phone?

Cora works with 95% of phones can by simply tapping your bracelet and reading the chip inside. See ourcompatible device list below：

IPHONE
iPhone 7 and later (including all future models)

PIXELS
Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, all future Pixels

GALAXY
SIII, S4, S5, S6, S6 Edge, S6 Edge+, S7, S7 Edge, S8, S8+, S9, S9+, S10, S10 5G, S10+, A20, A20e, A30, A50, A51, Galaxy Fold, Galaxy Fold 2, all future Galaxies

SAMSUNG
Note 8, Note 9, Note 10, Note 10+, all future Samsungs

HTC
One M9, Desire 10 Pro, Exodus 1, U11 / U11 Life / U11+, Desire 12 / Desire 12+, U11 Eyes, U12 Life, U12+, U19e, 19+, all future HTC phones

HUAWEI
P10, P10 Plus, P10 Lite, P20, P20 Pro, P20 Lite, P30, P30 Pro, P30 Lite, all future Huawei models

LG
G3, Nexus 5X, V10, G4, K10, V20, G5, G6, V30, V35 ThinQ, Q Stylus, Q Stylo 4, V40 ThinQ, V50 ThinQ 5G, Q8, Q7, G7 ThinQ, G8, G8s ThinQ, Q9, One, all future LG phones

XIAOMI
Mi Mix, Mi Mix 2, Mi Mix 2S, Mi Mix 3, Mi 5, Mi 5s, Mi 5 Plus, Mi 6 / X, Mi 6, Mi 8, Mi 8 Lite, Mi 8 Pro, Mi 9, Mi 9 SE, all future Xiaomi phones

NOKIA
3, 5, 6, 8, 8.1, 6.1, 8 Sirocco, 7 Plus, 5.1, 9 PureView, all future Nokias

ONEPLUS
One, 3, 3T, 5, 5T, 6, 6T, 7, 7 Pro, 7 Pro 5G, all future OnePlus phones

MOTOROLA
Moto P50, Moto X4, Moto Z3, Moto Z3 Play, all future Motorolas

SONY
Xperia XZ1 / Compact, Xperia 1, Xperia 10 / Plus, Xperia XA1 / Ultra / Plus, Xperia XZ2 / Compact / Premium, Xperia XA2 / Ultra / Plus, Xperia XZ3, all future Sony phones

ESSENTIAL
PH, PH-1, all future Essential phones

Where should I tap Cora on my phone?

You can reopen the Guide from Profile - Settings.

Why does my phone not respond when I tap it with my Cora?

We have found that thick phone cases can significantly reduce the NFC response of your bracelet. For the best experience, we recommend using your phone without a case, or switching to a thinner case — ideally less than 0.5 mm thick.

Also, the first time you try to pair or tap, you may not find the exact "sweet spot" immediately. Please move your bracelet slowly over the NFC sensing area on your phone until you locate the correct tap spot. The sensing positions vary by phone model:

  • For iPhone: Use the top edge (near the camera) of the phone.
  • For Android: Use the center of the back cover.

If you follow these tips and still have no response, please check that NFC is enabled on your phone and that your bracelet is not damaged.

Which side of Cora should face the phone?

Place the gemstone side of Cora close to your phone.

Orders and Payment

What methods of payment do you accept?

We accept VISA, MasterCard, American Express, Apple Pay, Google Pay, UnionPay, and PayPal.

Do you have a buy now, pay later option?

We partner with Shop Pay. Shop Pay is a third-party vendor. For questions, please visit their website directly.

Will I be charged tax on my order?

We are required to collect sales tax on orders shipped to certain states. The tax will be added to your total at checkout.

I would like to change or cancel my order.

You may change or cancel any Seltopia order as long as the order status is “in process.” Once the order status has changed to “shipped,” we can not change or cancel your order as it is now in the hands of our carriers.

Do I have to pay import taxes/duties on an international order?

We try our best to make sure you don't have to pay additional import or customs tax/duty charges but sometimes it is out of our control. If you are charged additional taxes/duties, you are responsible for the payment of them as it is out of our hands at that point. Please see our Shipping Policy for more information on taxes and duties.

Shipping

When will my order be shipped?

Most orders are shipped within 3 business days. Once your item ships, we will notify you via email. Please note that during busy seasons, processing an order can take 5-7 business days.

How long does it take for an order to arrive?

Customers typically receive their orders within 1-3 weeks, however, this timeframe may vary for international customers. Pre-ordered items will be shipped 3-4 weeks after purchase.

I received a tracking number but it hasn’t been updated.

Please allow our carriers 2-3 business days after the shipment date to update your tracking info.

Can I update my shipping address?

Please check your address on your confirmation email, which you should have received after your purchase. If there is a mistake with your address, please contact us at support@seltopia.com as soon as possible.
PLEASE NOTE: Once an order has left our warehouse, we are no longer able to change the shipping address. In that case, please contact USPS (once the tracking is updated) to intercept the package and provide the new address to them directly.
Failure to provide a correct shipping address may result in delayed or misdelivered packages. In such cases, our company is not liable for any losses or damages incurred.

Returns & Exchanges

My Cora won't connect. Can I get a refund?

We’re sorry to hear that! If your Cora’s NFC chip isn’t working properly – even after you’ve tried using it without a thick case and found the sweet spot – we’ll be happy to replace it or give you a full refund.

Just email us at support@seltopia.com within 30 days of purchase, and attach a photo or short video of the issue, along with your order info.

A few things to keep in mind:


The original tag must still be attached to the bracelet for us to accept the return.

If the NFC failure is caused by wear and tear, water damage, or your phone not supporting NFC, we won’t be able to offer a refund.

We’ll review your case and get back to you as soon as possible.

 My Cora is broken.

 We take great care in handcrafting each item, with close attention to detail and quality. However, due to the delicate nature of some designs, breakage can occasionally occur — though it is rare.

If your item arrives broken, please contact us at support@seltopia.com and include a photo of the item along with your receipt.

We offer a replacement for defective items within 30 days of the purchase date. Please note that damages caused by normal wear and tear are not covered.

To be eligible for a return or exchange, the original tag must remain attached to the bracelet. If the tag has been removed, we will not be able to accept the return.

What is your Return and Exchange Policy?

You may return or exchange your order within 30 days of receipt, provided that you have proof of purchase and the original tag remains attached.

For the holiday season, we extend the exchange window to 60 days. Orders placed between November 1 and December 31 are eligible for exchange within 60 days of delivery (with proof of purchase).

Please note: Once an exchange has been made, the exchanged item(s) are no longer eligible for a refund.

How long do returns take to process?

Returns are processed within 5-7 business days after being delivered and received. Due to our limited stock, we cannot guarantee replacements or exchanges to 100%. If the item you wish is out of stock you will have the possibility to pick a different item for a replacement. Online purchases may only be returned or exchanged through our customer support team at support@seltopia.com Return labels will be provided only for damaged or defective products within the policy time. Please note that shipping fees are non-refundable.

APP

How can I view the use guide again?

You can reopen the Guide from Profile - Settings-Show Guides again

What is Echo?

Echo is where your reflections from Grounding are gently collected. It helps you revisit saved thoughts, fact cards, inner needs, and thinking patterns over time, so you can notice what keeps showing up without judgment.

What is Sparkle?

Sparkle offers a small fresh activity for each day. It is designed for moments when life feels repetitive, helping you try something new, open up your daily routine, and get to know your inner world a little better.

Why can Sparkle only be completed once per day?

Sparkle is designed as a daily ritual, not something to rush through repeatedly. Completing one Sparkle each day helps keep the experience intentional, fresh, and meaningful.

What is Answers?

Answers is a playful guidance experience. Hold a question in mind, then receive a visual answer or little sign. It is not meant to predict the future or make decisions for you, but to offer a moment of reflection, intuition, or inspiration.

What is Grounding?

Grounding is a collection of short support practices for moments when your mind feels overwhelmed. You can choose a practice for spiraling thoughts, insecurity, self-doubt, trouble sleeping, or a quick reset.

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