Shipping & Delivery

Order Processing

Once your order is placed, we aim to process and ship it as quickly as possible. Our standard processing time is 1-2 business days. Please note that processing times may vary based on order volume or current stock levels. Delivery estimates provided at checkout reflect the transit time after your order has been dispatched from our facility.

Delivery Estimates & Local Carriers

We partner with premium international logistics providers to ensure your package is handled by the leading couriers in your destination country.

Destination Local Carrier Estimated Delivery (Working Days)
United Kingdom Royal Mail / Evri 4 - 6 Days
Germany DHL / Hermes 4 - 7 Days
France La Poste / Colis Privé 4 - 7 Days
Canada Canada Post 5 - 8 Days
United States (Contiguous) FedEx / USPS / UPS 5 - 8 Days
Spain / Italy Correos / Poste Italiane 5 - 8 Days
Australia Australia Post 6 - 9 Days
Rest of the World Local Post / DHL 8 - 15 Days
US Remote Islands (HI, AK, etc.) USPS 12 - 20 Days

 

Customs, Duties & Taxes

  • United States & Canada: Duties are included. Sales taxes (GST/HST/PST where applicable) will be calculated and applied at checkout based on your shipping address.
  • United Kingdom, European Union & Australia: All-Inclusive Pricing. Import taxes and duties are already included in the product price. The total at checkout is the final price you pay—no additional charges will be incurred upon delivery.
  • Other Regions: For countries not listed above, customers are responsible for any local import duties or taxes. These fees are determined by your local customs office and are outside of our control.
  • Refused Shipments: If you choose to refuse a customs fee and the parcel is returned to us, any original shipping charges and return handling fees will be deducted from your refund.

Shipping Policies

  • Address Accuracy: Please provide a complete and accurate shipping address at checkout. Seltopia is not liable for packages misdelivered due to incorrect address information.
  • PO Boxes: We do not recommend shipping to PO Boxes, as FedEx and other premium carriers often require a physical address for international express deliveries.
  • Lost or Stolen Packages: If a carrier certifies that a package is lost in transit, we will provide a full replacement. Please note that we are not responsible for packages once they are confirmed as "Delivered" to the shipping address provided.

Can I update my shipping address?

Please check your address on your confirmation email, which you should have received after your purchase. If there is a mistake with your address, please contact us atsupport@seltopia.comas soon as possible.
PLEASE NOTE: Once an order has left our warehouse, we are no longer able to change the shipping address. In that case, please contact USPS (once the tracking is updated) to intercept the package and provide the new address to them directly.
Failure to provide a correct shipping address may result in delayed or misdelivered packages. In such cases, our company is not liable for any losses or damages incurred.

I received a tracking number but it hasn’t been updated.

Please allow our carriers 2-3 business days after the shipment date to update your tracking info.

When will my order be shipped?

Most orders are shipped within 3 business days. Once your item ships, we will notify you via email. Please note that during busy seasons, processing an order can take 5-7 business days.

How long does it take for an order to arrive?

Customers typically receive their orders within 1-3 weeks, however, this timeframe may vary for international customers. Pre-ordered items will be shipped 3-4 weeks after purchase.

My order is delayed, when will I receive it?

If your order is not processed by the estimated shipping date, our Customer Happiness team will contact you with an update within 24-48 hours (keep an eye on your inbox!). Keeping you informed is a top priority for us, and we appreciate your patience. As always, feel free to reach out to us via Live Chat, email (support@seltopia.com)should you have any questions.