Shipping & Delivery
Order Processing
Once your order is placed, we aim to process and ship it as quickly as possible. Our standard processing time is 1-2 business days. Please note that processing times may vary based on order volume or current stock levels. Delivery estimates provided at checkout reflect the transit time after your order has been dispatched from our facility.
Delivery Estimates & Local Carriers
We partner with premium international logistics providers to ensure your package is handled by the leading couriers in your destination country.
| Destination | Local Carrier | Estimated Delivery (Working Days) |
| United Kingdom | Royal Mail / Evri | 4 - 6 Days |
| Germany | DHL / Hermes | 4 - 7 Days |
| France | La Poste / Colis Privé | 4 - 7 Days |
| Canada | Canada Post | 5 - 8 Days |
| United States (Contiguous) | FedEx / USPS / UPS | 5 - 8 Days |
| Spain / Italy | Correos / Poste Italiane | 5 - 8 Days |
| Australia | Australia Post | 6 - 9 Days |
| Rest of the World | Local Post / DHL | 8 - 15 Days |
| US Remote Islands (HI, AK, etc.) | USPS | 12 - 20 Days |
Free Standard International Shipping is available on orders over $75 USD.
Customs, Duties & Taxes
- United States & Canada: Duties are included. Sales taxes (GST/HST/PST where applicable) will be calculated and applied at checkout based on your shipping address.
- United Kingdom, European Union & Australia: All-Inclusive Pricing. Import taxes and duties are already included in the product price. The total at checkout is the final price you pay—no additional charges will be incurred upon delivery.
- Other Regions: For countries not listed above, customers are responsible for any local import duties or taxes. These fees are determined by your local customs office and are outside of our control.
- Refused Shipments: If you choose to refuse a customs fee and the parcel is returned to us, any original shipping charges and return handling fees will be deducted from your refund.
Shipping Policies
- Address Accuracy: Please provide a complete and accurate shipping address at checkout. Seltopia is not liable for packages misdelivered due to incorrect address information.
- PO Boxes: We do not recommend shipping to PO Boxes, as FedEx and other premium carriers often require a physical address for international express deliveries.
- Lost or Stolen Packages: If a carrier certifies that a package is lost in transit, we will provide a full replacement. Please note that we are not responsible for packages once they are confirmed as "Delivered" to the shipping address provided.
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My order is delayed, when will I receive it?
If your order is not processed by the estimated shipping date, our Customer Happiness team will contact you with an update within 24-48 hours (keep an eye on your inbox!). Keeping you informed is a top priority for us, and we appreciate your patience. As always, feel free to reach out to us via Live Chat, email (support@seltopia.com)should you have any questions.