Returns & Exchanges

We want you to have ample time to experience the your Seltopia piece. Therefore, we offer a 30-day return policy, giving you 30 days from the date of delivery to request a return.

Eligibility Requirements

To qualify a return and a full refund, the returned items must meet the following strict criteria:

    • Security Tag Intact: The Seltopia Security Tag attached to the bracelet must remain in its original, untampered condition. If the tag has been removed, broken, or shows signs of manual re-attachment, we will be unable to accept the return.
    • Packaging & Card Integrity: All original accessories must be returned together, including our bespoke brand cards. These must remain perfectly intact, with no creases, stains, or damage.
    • Item Condition: The item must be in its original received state—unworn, unused, and with all original administrative tags still attached.
    • Proof of Purchase: A copy of your order confirmation email or other proof of purchase is required.

    How to Initialize a Return

    To start a return, please contact our support team at support@seltopia.com.
    • Authorization: If your return request is accepted, we will send you a return shipping label along with detailed instructions on how and where to send your package.
    • Important Note: Items sent back to us without a prior return request will not be accepted.

    Damages and Issues

    Please inspect your order immediately upon reception. Contact us at support@seltopia.com if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

    Natural Characteristics: Since we use natural crystal, please note that minor inclusions (internal "cotton"), natural fractures, or subtle color variations are inherent traits of the gemstone and are not considered quality defects.

    Exchanges

    The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed, you may make a separate purchase for the new item.


    Refund Process

    We will notify you once we have received and inspected your return to confirm whether your refund is approved (based on the integrity of the product tag and brand cards).
    • Method: If approved, you will be automatically refunded via your original payment method.
    • Processing Time: Please allow 3–5 business days for your bank or credit card company to process and post the refund to your account
    • Important Note on Fees: Any intermediary bank fees, PayPal transaction fees, or other payment gateway charges incurred during the refund process are non-refundable and will be deducted from the total refund amount.

    Last Updated: JAN 22, 2026

    How long do returns take to process?

    Returns are processed within 5-7 business days after being delivered and received. Due to our limited stock, we cannot guarantee replacements or exchanges to 100%. If the item you wish is out of stock you will have the possibility to pick a different item for a replacement. Online purchases may only be returned or exchanged through our customer support team at support@seltopia.com Return labels will be provided only for damaged or defective products within the policy time. Please note that shipping fees are non-refundable.

    My Cora won't connect. Can I get a refund?

    We’re sorry to hear that! If your Cora’s NFC chip isn’t working properly – even after you’ve tried using it without a thick case and found the sweet spot – we’ll be happy to replace it or give you a full refund.

    Just email us at support@seltopia.com within 30 days of purchase, and attach a photo or short video of the issue, along with your order info.

    A few things to keep in mind:


    The original tag must still be attached to the bracelet for us to accept the return.

    If the NFC failure is caused by wear and tear, water damage, or your phone not supporting NFC, we won’t be able to offer a refund.

    We’ll review your case and get back to you as soon as possible.